What our customers say about us
Video Guidance is proud to provide superior implementation, support and training services for our customers. We are the end-user advocate.Our team of experts is responsive, proactive, dedicated and able to take on today's challenges. Our customers appreciate expert counsel and depend on Video Guidance as a proven resource for using visual communications technology. Below is a sample of feedback received from our customers.
I wanted to write, now, though, because I wanted to share with you how absolutely pleased I was with two recent video conferences we conducted on June 22 & 25 where you all bridged our sites together. This was the first time we have ever used your bridging service. We have been doing video conferences for probably 10 years, and honestly, this is the first one we have conducted that functioned perfectly. Literally. There were absolutely no technological glitches. If you had participated in any of our previous video conferences you would realize how profound this experience was for me, because they used to be soooo terrible: dropped sites, audio problems, fuzzy picture, echoes, you name it, we experienced it. We also experienced bridging with a webcam, an aspect of this technology that I have been excited about, but nervous to try because of our previous challenges with video conferencing. This also was perfect – and so useful to the person who participated because it meant she didn’t have to travel away from home. Probably advancing technology has something to do with this, but I can say that for similar events to what we conducted this week, we will without a doubt use you all again to provide bridging service. --- Praxis Interntional
I just wanted to pass along a note about the great work Skot did with our installation and support immediately afterwards. He is professional, knowledgeable, responsive and obviously focused on getting his work right. I am not sure how complicated our system is to other systems you have in operation, but he put all the parts together and made sure they were working perfectly before wrapping up his work here in Ely. — International Wolf Center
- Just an FYI - I really appreciate the work that you guys do, so nice and smooth which makes it so much easier on me. Kudos to the design of the unit as well - the guys really like it! — Hennepin County
- Just a quick note to thank you all for your efforts in making this long awaited dream of patient / family teleconferencing come true. We conducted our first "official” hospital-to-home teleconference call with the family who provided the initial financial pledge to, in their words, "…give this initiative legs." Thank you to everyone who has endorsed this initiative and worked diligently behind the scenes. It will / is changing lives. — Carly May Foundation
- Thanks for your help with this project – it's run much smoother than I expected! Make sure your team knows we appreciate their expertise – and your onsite technician, Ben, was very accommodating and did a great job. — Accenture Navitaire
We've been using the Video Guidance bridging service for five years and are very pleased with the service. Video Guidance provides a consistency in the staff running bridges and personable, accessible service that we were not getting with our previous, larger service provider. The scheduling process is easy, and the they are flexible enough to accommodate last minute adjustments. If you call about a bridging issue, you get a direct line to the person running the bridge, you are not placed into a service call queue.
- I want to take a moment to pass along a compliment about the team at Video Guidance with respect to rolling out your services with patients. For a number of years, Dustin has nurtured the relationship with us as we explored possibilities and awaited the technology to advance and price point to come within reach. Since we began the roll out a couple of months ago, we have received tremendous support from Sheila and Kevin (and many others) in fine tuning how we present this technology to children and families (users learning while under stress). Your team has amazing empathy and commitment toward optimizing the patient experience by making this service the best it can be. You are living up to the “high-touch” service Dustin pitched from the onset. — University of MN Amplatz Children's Hospital
The Midwest Regional Children’s Advocacy Center has partnered with Video Guidance for over ten years to provide videoconference services to children’s advocacy centers nationally. Video Guidance provides not only the technical expertise, but works with all of our centers on an individual basis, to help answer questions and provide technical assistance. Their partnership with us has been invaluable as so many of our sites have little background knowledge in this area. In addition, they have partnered with our national organization, NCA, to provide streamed education calls to the children’s advocacy centers nationally. We know that they are just a phone call or click away when we need them! — Midwest Regional Children’s Advocacy Center
Dean, this gives me the opportunity to thank you for all the extra effort you have gone through and continue to experience this year to make these sometimes difficult and interesting video connections happen. Your efforts are indeed appreciated; you made what could have been a rough first week appear smooth. — SOCRATES
I want to extend a heartfelt thanks to all of you for the wonderful experience we had with the entire process. As you know, we had many technical challenges with our previous video conferencing system installation, and we are so happy to now be in the hands of Video Guidance. We appreciate your wealth of knowledge, professionalism, timeliness and, well, guidance. --- Metro ECSU
WOW! Thank you for all your hard work this week . . . We are just wrapping up two intense days of collaborative work sessions within our company. The way you two responded to last minute changes, additions, and otherwise oddball requests was stunning. Thanks for all the work, well done! --- HGA
Thank you for checking up on me. I cannot wait until the system is working as it is designed, hopefully soon. The staff at Video Guidance has been extremely helpful and extremely friendly; some of the best customer service I have ever been privileged to witness. --- Duluth Fire Department
Thank you so much for the training this mornnig. I believe we all gained a great deal of knowledge and best practices. It's always a pleasure to do business with you and Video Guidance. You are so customer centric! Thanks again. --- Allianz Life
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