Audio Visual Integration Services Gallery

Audio / Visual Integration and Support Services

Video Guidance's A/V, (Audio / Video) Integration team is committed to making sure our customers get the most out of their visual communications investments. Our Audio / Video systems design and installation engineers focus on meeting our customer's unique requirements of their mission -critical facilities and applications. Our integration projects have included application deployments in healthcare, education, government, legal, financial, manufacturing and more. From distance learning to telemedicine to collaboration, we have the expertise to not only meet our client's application needs, but exceed their expectations.

Working closely with customers, IT departments, manufacturers and facilities managers, Video Guidance will design, manage, install and support audiovisual environments for all your visual communication requirements. Video Guidance has partnered with industry-leading manufacturers representing visual technologies and applications to meet your unique needs within your budget constraints. Our customized solutions make complex applications and technology easy to use and cost-effective, while being fully supported with our ONE CALL Audio Visual Support program.

Video Guidance has also developed pre-designed visual communication systems that deliver simplified and mobile presentation functionality for typical meeting rooms, conference rooms and training rooms.

ONE CALL A/V Support Program:

Video Guidance provides not only the products, services and installation you need, but also the support you've come to expect. Our ONE CALL Audio Visual Integration services program includes pre-sale involvement, project management, turn-key installation, maintenance, training and much more.

Pre-sale Design with Customers
Video Guidance views the design stage as the biggest step of your visual communication system. Our team of Audio Visual engineers will design and develop a customized audio, video and control solution that encompasses all of the presentation, control, lighting, structural and visual objectives of the project.

Project Management
Project management begins with a hand-over meeting with the entire team to discuss the timeline, scope and continued management of the project throughout your relationship with Video Guidance. The project manager will work closely with the customer, contractors and the Audio Visual engineers to assure that every detail of installation and implementation is covered for a smooth transition.

Installation, Programming and Testing
Video Guidance provides turn-key installation to ensure that each system is installed properly. Video Guidance engineers and technicians will create a control system that is intuitively easy to understand and operate. This system will control all of the audio visual equipment and may also control lighting, room logistics and sound. Finally, Video Guidance will perform on-site testing of all the AV components and control system to ensure that it meets our customer's expectations.

Preventive Maintenance, Warranties and Support
ONE CALL Audio Visual support program provides ongoing support to ensure your visual communications system continues to operate at a high level. Our program includes:

Web-based customer ticketing system
Detailed service reporting
Guaranteed response time for phone support
Manufacturer warranties
Service level agreement (Link)
Manufacturer escalation and management
Experienced and certified technical support
Spare by air: replacement products to get you up & running the next day
Preventative maintenance program
Proactively monitor room systems and controllers
Assist with Moves/Adds/Changes

Video Guidance Helpdesk
The help desk is open 24 hours a day, 7 days a week. Our experienced videoconferencing technicians are also certified engineers with all our Audio Visual vendors and manufacturers. Video Guidance's ONE CALL Audio Visual technical support is a resource to help clients understand, utilize and troubleshoot their visual communications systems.

Training
At Video Guidance, training is standard with all ONE CALL Audio Visual agreements. We believe training is the most important part of making implementation successful. Therefore, we provide both standard training and customized training sessions based on the customer's needs. Video Guidance also offers continuous refresher training courses to ensure your investments are being used efficiently and effectively.

Audio / Visual and Application Integration Projects:

Our mission is customer satisfaction. The only way to achieve this is through listening and consulting with you to completely understand your visual communications needs, budget and objectives. Our integration experts will use questionnaires, surveys and best practices to guide your project from beginning to end.

Our visual communications integration projects are custom jobs that widely vary in size, scope, industry, function and technology. See our portfolio of solutions below that we have accomplished for our customers.

Imagine the Possibilities!

Video Guidance's consultative approach uncovers your company's mission critical, revenue-generating requirements and identifies the best visual application to meet your business goals.

7 Step Process

Simplifying the Possibilities

Our 7-Step Process is designed to ensure an optimal solution:

Step 1	Assessment & design
Step 2	Select equipment
Step 3	Select service plan
Step 4	Room and application optimization
Step 5	Service activation and training
Step 6	Call anyone
Step 7	Customer support

Learn about the Possibilities.

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