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VG Connect™ Hosted "Cloud-based" Video Conferencing Services

VG Connect’s comprehensive video communication services are completely hosted and managed by Video Guidance. All video components are housed and managed in our secure and environmentally managed data centers. Your video endpoints are installed and connected directly to the VG Connect video platform, ensuring an end-to-end managed solution.

VG Connect

With our 7-Step Process, Video Guidance provides a standard course of action so you can implement a comprehensive video communication solution into your business quickly and easily. With VG Connect, your company can purchase services and equipment separately, and Video Guidance will activate, maintain and support your chosen service plan.

Our unmatched "Video as a Service" platform includes a secure, reliable and easily assessable menu of integrated hardware, applications and services, supported by aggressive SLAs, including:

COMPLETE DESIGN, DEPLOYMENT AND TRAINING PROGRAM

Basic needs assessment
Assist with dial plan design
Standard implementation process and schedule
Installation of all equipment and services for each location
Activation and testing all installed equipment
Project management engagement
End-user and administrator training
Easy-to-read invoices and usage reports

DESKTOP AND ROOM SYSTEM ENDPOINT MANAGEMENT

Multi-vendor end devices supported
Unlimited Point-to-Point calling
Warranty service
Helpdesk support
Firewall transversal and gateway functionality

SCHEDULING AND CALL-LAUNCHING APPLICATION

Easy-to-use web portal
Outlook integration
Simplified call scheduling

MULTI-POIINT HD BRIDGING

Cost-effective bundled pricing plans
Offsite bridging redundancy
Multi-rate conversion "speed-matching"
Gateway services
Voice-activated switching
Telepresence and HD video conferencing interoperability

CONFERENCE SUPPORT "WHITE GLOVE" SERVICE

Reservations and confirmations
Site certification and registration
Conference pretesting
Meet, greet and guide
Conferencing connects and disconnects
In-call coordinator / live assistance
Dial-out and Dial-in
Conferencing reporting
In-conference problem resolution
Audio add-on

VIRTUAL VIDEO ROOMS

Managed "self-service" video rooms
Flexible bridge port capacity
Call assistance, if required
Flexible bundled pricing plans

SERVICE AND EQUIPMENT SUPPORT

24 x 7 monitoring and technical support
Equipment support and maintenance
24-hour spare equipment program
IP and ISDN endpoint management
VPN management
Invitations to monthly training sessions

SERVICE GUARANTEES

Cloud-Based

Bridging and helpdesk available 24 x 7
Performance SLAs for service "up-time"
2-minute helpdesk phone response
Live Chat support
Equipment replacement program
Confidentiality agreements

Compared to a premise-based video solution, VG Connect services are more scalable, allowing for flexible call capacity. VG Connect requires less internal resources, improves call satisfaction and offers a lower cost of ownership.

SCHEDULING SOFTWARE PLATFORM:

VG Connect offers a Scheduling Tool that adds immediate operational value to organizations, saving time, training and resources. The easy-to use, web-based software also automatically launches the actual videoconference.

The Scheduling Tool integrates with Outlook. Rooms can be selected, images of the rooms can be displayed and multi-point video conferences can be launched in a simplified manner. Whether using the web page or Outlook, VG Connect’s Scheduling Tool manages all aspects of your conferences.

USER PORTAL

User Portal

NETWORK DESIGN

Video Conferencing is a mission-critical communication that must never fail. Video Guidance completely understands this and has designed and assembled a robust, highly reliable video platform that delivers:

Secure and reliable connectivity for your business
Solid security policies and closed user groups
Redundancy of critical infrastructure components
Continuous upgrading of platform and endpoint software

Network Design

Customers benefit from hosted solutions with significantly reduced capital and operating expenditures, while enjoying the added value of capacity and security. Using VG Connect services, your employees can engage and collaborate with others within your organization as well as with customers, vendors and partners.

VG CONNECT REPORTING PROGRAM

Video Guidance provides a base set of important reporting capabilities for our VG Connect customers.

HELP DESK TROUBLE TICKET REPORTING

This report provides customers the ability to see:

ticket number
ticket open date
company name, room name/number and ticket initiator
description of the problem and equipment/service affected
who the tickets have been assigned to at Video Guidance
trouble shooting tasks performed and communications between parties
ticket close date and resolution

The Helpdesk Trouble Ticket Reporting historically tracks issues to help organizations understand and correct chronic issues for long-term solutions, identify issues where additional training can improve performance, and provide customers with information that can help measure our performance above and beyond the service level agreements.

END POINT USAGE REPORTING

The End Point Usage Reporting allows organizations to monitor their usage (across all their end points). This report can provide information (dates and times of conference calls, participating endpoints and total usage) to
support future budgeting and planning requirements, identify areas of high and low usage, and provide information to support previous business cases.

The report helps organizations identify:

end user adoption issues that may require additional training.
systems that are underutilized and that may require a systematic approach for resolution.
systems that are at capacity, and develop new business cases to support end user growth.

MANAGED BRIDGING USAGE REPORTING

The Managed Bridging Usage Reporting helps organizations keep track of the utilization of their managed bridging plans. The report provides managed conference information such as dates and times of conference calls, participants, start time of call and cost of call. This usage report helps determine if your organization is effectively using the managing bridging services and if a more cost effective bundle plan should be considered.

vROOM USAGE REPORTING

VG Connect’s “vRoom” Virtual Video Conference Room Usage Reporting allows organizations to monitor their five port vRooms. The usage report provides information on dates and times of conference calls, number of participants, start time of calls, call duration and vRoom usage. The information helps organizations determine if their virtual video rooms are being used and to what extent. Monitoring vRoom usage help Video Guidance determine if additional training is needed, if our customer’s vRoom bundle pricing plan is correct, or if there is a need for additional vRooms due to call conflict or heavy usage.

Imagine the Possibilities!

Video Guidance's consultative approach uncovers your company's mission critical, revenue-generating requirements and identifies the best visual application to meet your business goals.

7 Step Process

Simplifying the Possibilities

Our 7-Step Process is designed to ensure an optimal solution:

Step 1	Assessment & design
Step 2	Select equipment
Step 3	Select service plan
Step 4	Room and application optimization
Step 5	Service activation and training
Step 6	Call anyone
Step 7	Customer support

Learn about the Possibilities.

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