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Video Conferencing Support Services
VG Connect Conference Support Service is a full-service, no hassle video conferencing solution. We eliminate the guesswork and obstacles that organizations may face during video conferencing implementation by initiating and managing all video conferences with certified video technicians. This high-touch approach ensures quality and reliability on every call. Our unmatched "White Glove" service offers a single point of contact to schedule, coordinate and conduct successful, end-to-end visual communications meetings. VG Connect's Video Conferencing Support Services highlights are:
- Reservations and confirmations
- Dial-out and dial-in
- Site certification and registration
- The first step in making sure the call connects the first time!
- Conference pretesting
- Meet, greet and guide
- A bridge technician welcomes sites, checks audio and video quality and is at your disposal for the entire video conference.
- Continuous presence
- We can divide each site's video window into sections on a continuous basis.
- Live assistance and meeting monitoring
- Voice-activated switching and flexible viewing options
- Ensures that the person talking is the person you see on the screen.
- Presentation viewing
- Allows a presentation to be shared with the other participants.
- Video Conferencing reporting and event management
- Video Conference connect and disconnects
- Audio add-on
- Allows participants to join the audio portion of the call.
Video Conferencing Support Services are offered as one of many options within VG Connect's array of hosted "cloud-based" services. The services can also be utilized as an integral component of "on-premise" managed video conferencing. Our customers agree that VG Connect Video Conferencing Support Services reduce their need for internal resources, improve call satisfaction and offer a lower cost of ownership.
Imagine the Possibilities!
Video Guidance's consultative approach uncovers your company's mission critical, revenue-generating requirements and identifies the best visual application to meet your business goals.
Simplifying the Possibilities
Our 7-Step Process is designed to ensure an optimal solution:
| Step 1 | Assessment & design |
| Step 2 | Select equipment |
| Step 3 | Select service plan |
| Step 4 | Room and application optimization |
| Step 5 | Service activation and training |
| Step 6 | Call anyone |
| Step 7 | Customer support |
Learn about the Possibilities.
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