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ONE CALL Managed "Premise-based"
Video Services
Video Guidance understands that not every organization has the resources to support a video conferencing network. That's why we have developed an outsourced solution that allows you to focus on your core business while our staff manages your video conferencing network. These services are customized to your specific needs and applications. Our mission is to help our clients conduct meetings as if they were in person.
Video Guidance's 7-Step Process provides a standard course of action so you can implement a comprehensive video communication solution quickly and easily. With our ONE CALL program, your company can purchase equipment and managed services, and Video Guidance will install, activate, maintain and support it.
ONE CALL includes pre-sale involvement, project management, turn-key installation, maintenance, training and much more.
Pre-sale Involvement with Customers Video Guidance is available during the design stage to ensure that your videoconferencing system meets your needs.
Project Management Project management begins with a hand-over meeting with the entire team to discuss the timeline of the project and scope of the work, and continues throughout your relationship with Video Guidance. This service assures that every detail of installation and implementation is covered for a smooth transition.
Installation
Video Guidance provides turn-key installation from equipment ordering to training the end users. This ensures that each system is installed properly to utilize all functions.
Training
Because training is the most important part of successful implementation, standard training and customized sessions are standard with all ONE CALL agreements.
Reporting
Many of our customers have added reporting solutions to their visual communications applications to help them managed their business. Video Guidance provides a base set of important reporting capabilities for our ONE CALL customers
ONE CALL Managed Services Program highlights:
Videoconferencing Needs Assessment and Design
- Survey of internal team
- Analyze collected information
- Provide recommendation
- Implement recommendations
Videoconferencing Audit, Review and Design
- Audit/survey internal team
- Audit existing video conferencing system
- Analyze collected information
- Provide recommendation
- Implement recommendations
Videoconferencing Installation
- Install all equipment at each location using System Setting checklists
- Configure all equipment, end devices and services
- Test all installed components and turn-up service
- Complete video log script and setup information
- Provide complete system settings form to customer
- Transition customer to Helpdesk
Videoconferencing Training
- End-user training
- Administrator training
- Customized training
Videoconferencing On-Site Management
- Dedicated on-site technician
- Hourly engagements or term contracts are available
Marketing Rollout Assistance
- Help create a strategy, coordinate rollout events or develop marketing campaigns
Reporting Program
- Help Desk Trouble Ticket Report
- End Point Usage Report
- Desktop Usage Report
- Managed Bridging Usage Report
Video Guidance is dedicated to ensuring that our customers receive the full benefit of videoconferencing. When analyzing a customer's videoconferencing system, we inspect every aspect of how it will interact with an organization's existing infrastructure and processes. Including, but not limited to:
Imagine the Possibilities!
Video Guidance's consultative approach uncovers your company's mission critical, revenue-generating requirements and identifies the best visual application to meet your business goals.
Simplifying the Possibilities
Our 7-Step Process is designed to ensure an optimal solution:
| Step 1 | Assessment & design |
| Step 2 | Select equipment |
| Step 3 | Select service plan |
| Step 4 | Room and application optimization |
| Step 5 | Service activation and training |
| Step 6 | Call anyone |
| Step 7 | Customer support |
Learn about the Possibilities.
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