Video Conferencing Training

Video Guidance is excited to assist you in fully experiencing the capabilities of your new visual communication system. We encourage you to take full advantage of our comprehensive training program so you can utilize your investment and immediately increase your organization’s productivity.

Video Guidance offers training for all video systems and/or services purchased with our ONE CALL™ or VG Connect™ programs. We understand that end user and administrator training is vital to the success of your visual communications applications, therefore we consider this instruction to be a critical component for a successful implementation.

Our comprehensive training program includes:

• Instruction on system features and functionality
  
  
  • Remote controls – quick reference guides
  • Home and navigating menus
  • Audio functions
• Displaying presentations
• Screen layout options
• Camera logistics
• Calling preset options
• Video call placement
• Directory maintenance
• Basic troubleshooting
• Pre-meeting checklist
• How to effectively manage a video meeting using our Best Practices
• Delivery of training via video to give participants real time experience
• Hands-on, interactive training so users can work with and become comfortable and confident with the technology
• Site-to-site training to provide users with the best possible experience
• Training manuals are produced and provided
• Helpdesk is available 24/7 to your individual assistance
• Customized training to meet specific needs and applications
• Continuous training sessions
• Technical and administrator training
• End user training

Customer Training Surveys

Upon completion of the end user training sessions, our customers are sent an online training survey regarding their experience. The feedback provides invaluable information for us to continue to improve our training programs.